Free 20-min audit for EduTech CX leaders

Enrollment hits.
Your support stack breaks.

Your agents are sorting student, parent, and instructor tickets by hand. Every semester. The tool was never built for this mix. We fix that.

Book a free CX audit

No prep. No pitch. A direct recommendation from Cristiano Fitzgerald at Aktie Now.

Top 3
Zendesk partner in North America
400+
CX stacks built
20 min
To a real answer
Free
If it's fine, we'll say that

Sound familiar?

Three things killing your
support team right now

None of these show up in your dashboard. They show up as burned-out agents and CSAT that drifts for no obvious reason.

Volume

Enrollment hits and the queue triples overnight

40 tickets a day in October. 300 in January. Same team. Same tools. No triage. Your agents figure it out manually every single time.

Complexity

Students, parents, and instructors in the same inbox

Three different people. Three different problems. One routing logic that treats them all the same. Your agents invent a process on the fly. It changes every shift.

Churn

The student who never filed a ticket

Locked out at 11pm. No response. They just stop logging in. By the time it shows in renewals, six more did the same thing. You never saw any of it.

The tooling was built for e-commerce. You adapted it for education. That gap is manageable at 7 agents. It stops being manageable at 12. Usually right when you are already under pressure.

See what the fix looks like

How we fix it

Two products. One for your agents.
One for your students and parents.

Aktie Now implements both inside a Zendesk instance built around your actual workflows. Not a template.

For your agents

Zendesk Copilot

AI that sits behind every agent in real time. Triages tickets before anyone opens them. Surfaces the right reply instantly. Keeps responses consistent across every shift.

  • Automatic triage by student, parent, or instructor before the agent sees it
  • Suggested replies from your knowledge base, surfaced in the moment
  • New agents perform like experienced ones from day one
  • Consistent responses during enrollment spikes, not improvised ones

Best for teams that need a human on every response but cannot afford the inconsistency.

For your students and parents

Zendesk AI Agents

Handles questions, runs troubleshooting, resolves cases end-to-end without a human. The repetitive high-volume cases get handled automatically. Your agents handle the ones that actually need them.

  • 24/7 coverage with no extra headcount
  • Absorbs enrollment spikes before they hit the queue
  • Connects to your LMS and billing systems to resolve cases fully
  • Pay per resolution. You only pay when it works.

Best for teams that want to deflect repetitive cases entirely and stop being the bottleneck.

Why Aktie Now

Most partners install the software.
We design the workflow first.

There is a difference. Here is what it means in practice.

Journey before technology

Before anything gets configured, we map what your students, parents, and instructors actually do when they need help. The Zendesk instance gets built around that. Not the other way around.

Built for education, not adapted from SaaS

We have built specifically for multi-persona queues, semester-driven volume, and the renewal risk that hides in unresolved cases. This is not a generic CX implementation with an EduTech skin on it.

Top-three partner access matters

It means roadmap visibility before features ship. Priority escalation when something breaks. And implementation patterns a generalist reseller simply has not seen yet.

Free 20-minute session

A specific answer.
Not a report.

If your stack is fine, we will tell you that too.

No pitch deck. No follow-up sequence.
A 20-minute working session with Cristiano Fitzgerald at Aktie Now.

Book free 20-minute audit